Our technicians are working to fix this issue.” The official PSN status was listed as “ offline” at the time of writing, while Xbox Live is “ limited”. Its official Twitter account repeatedly responded to users’ complaints with the same message, but did not acknowledge an attack: “We are aware that some users are unable to access at the moment. Sony has not responded to requests for comment. A new Twitter account had amassed 150,000 followers by midday on 26 December, seemingly encouraging gamers to follow it on Twitter to prevent further attacks. The motive for the attack is not clear, but Lizard Squad had apparently threatened to target both networks at Christmas, using a now deleted Twitter account to describe itself as the “next-generation Grinch”. Good job, said: “I am glad to see the Christmas spirit isn’t dead with Hackers taking down #playstationnetwork and #xboxlive to spoil children’s fun.”
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said: “I’m having issues accessing the PSN just unboxed my ps4 downloaded firmware now can’t get log into PSN to download games”, while “Real shocked I’m unable to enjoy my new PS4 on Christmas morning.
Many users, including those who were given games worth at least £30 each for Christmas, have taken to Twitter to vent their frustration. It is not yet known how many consoles were sold for Christmas 2014, but since the PlayStation 4 launched in 2013, Sony has sold 13.5m, while 10m Xbox One units have been shipped since it launched in 2013. More than 110 million people use the PlayStation Network (PSN) and at least 46 million use Xbox Live, both of which connect players to other gamers and services through the internet. Some of these services have remained accessible but users have complained of outages where services require a login. Games consoles have replaced DVD players or cable services as the primary entertainment system in millions of homes, offering apps including Netflix, Hulu and BBC iPlayer. Such an attack can prevent people from playing games even when they have a physical copy as newer consoles often require online authentication as an anti-piracy measure.
Known as a distributed denial of service, or DDOS, the attack is overloading the systems of both services by generating fake access requests.
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Even an intervention by eccentric internet entrepreneur Kim Dotcom, who offered the hackers free lifetime use of his file storage service, does not appear to have ended the attack.
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